Provider of high-tech BPO services
CoActivate
Provider of BPO Services
An established customer engagement centre, specialising in delivering sales, support, customer value management and data insights for clients to increase their customers lifetime value. CoActivate offers a seamless solution for both business and consumer transactions across a variety of channels including voice, email, online and chat.
IQAS
Quality Assurance
IQAS is both a company and a technology. The best of both worlds.
It has been providing Intelligent Quality Assurance Solutions using its proprietary technology and human expertise since 2010. IQAS focuses on transforming insights into actions that are used to drive contact centre performance. Through their integrated, automated technology combined with their managed services, IQAS recognises that data alone is not always actionable and that the human touch is essential to drive lasting change.
IQAS is a transformational partner helping contact centre to not only monitor their quality but to improve it for good.
121talent
Human Resources & Leadership Development
Focussed recruitment, talent management, training and leadership development with deep industry knowledge and a powerful, driven sales culture. 121 Talent ensures that we recruit, train and develop the best sales and service agents in the business.
Technology, Sales & Distribution
Vasco Connect
Technology, Sales & Distribution
Sales & Distribution team of 3000+ field agents in the informal market selling products and services in the Telecommunications & Financial Service Industries. Our teams utilise our proprietary systems and platforms to facilitate the entire customer journey from sale through to payment, service and self service.
Jabba Mobile
Prepaid Product Specialists
Sales & Distribution team of 2000+ field agents in the informal market selling prepaid sim cards. Our team utilises our proprietary technology that allows for commission aggregation and tracking, agent and team management along with training and support to ensure we support entrepreneurial and business minded people.
Technology Platforms & Systems
AIMS
Agent Information Management System
Our Agent Information Management Software allows agents in the informal market to connect customers to platforms and brands easily and quickly.
OMS
Order Management System
Our Order Management Software and fintech solution manages the customer process from initial order and payment through to self-service.
IQAS
Quality Assurance
The IQAS software is a quality assurance, coaching and performance management platform that provides an integrated ecosystem and a means to closing the loop on overall contact centre performance.
The paperless solution is powered by an automated workflow where data gathering identifies trends, and human expertise the necessary context for continuous improvement in agent performance and customer experience.
IQAS helps clients to significantly increase adherence to a quality ethos as an organisation, providing transparency, accessibility and understanding of data to drive change.
