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Specialists in Technology, Sales & Service.

An owner-managed organisation, partnering with businesses to successfully grow their market share since 2010.

We work with some of the biggest Telecommunications & Financial Service clients.

Our Businesses →
Trusted by our Partnering Clients
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Outsourced Business Services

Combining the power of technology, data, quality and people to drive the full customer value management journey from acquisition to retention and growth.

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Technology Platforms & Systems

Platforms and systems built to support the digital ecosystem and business verticals within the group, allowing for innovation and exceptional growth.

Awards

Cell C Distribution Partner Of The Year Award   ·   MTN Emerging Partner Of The Year   · 

High Performance & Engaged Leadership

We blend high performance with deep engagement, creating a dynamic environment where people thrive while achieving outstanding results. We prioritise an ‘emotionally intelligent climate’ built on psychological safety, inclusivity, and a strong sense of belonging to combat disengagement, anxiety, and stress.

Culture

We have a vibrant team where staff are actively involved, full of vitality, and driven by success.

Building & Facilities

Nestled in the heart of Durban, our location is strategically positioned to serve both our dedicated agents and valued clients with the utmost convenience. We have created a comfortable space for our employees with unparalleled growth opportunities. Unlike flashy facades, we pride ourselves on our genuine connection to our people and our home – Durban, South Africa.

– 5 floors
– Ease of access for staff and clients
– Multiple fibre connections
– Top-tier security
– Training departments with state-of-the-art equipment

“CoActivate is an established business partner with Vodacom, specifically delivering outbound campaigns in respect of mobile contract upgrades and new contract sales. Working closely with my CVM team, we have enjoyed mutually beneficial engagements with positive impacts to both the customer and business. We appreciate the partnership and commitment to service excellence, and for putting our customers at the forefront.”

“The way you run the Vodacom Business call centre should be an example to anyone running a call centre. Calls answered on the second ring, agents who help you even though you’ve been dealing with another agent, follow through and meaningful discussions about your requirements.”

“IQAS has helped us in the Virtual Advice department to mitigate risk and improve our QA processes.
IQAS helped us to lift our standards and also equipped us to track any engagement we have with our staff relating to coaching. A valuable partner in our business.”